唯一原作

手繪原作為唯一作品，付款後原則上不接受因改變心意而取消或退款。若寄錯作品，或作品在配送中出現可驗證的損傷，會依情況安排修復、替代方案或退款。

接單製作服飾

服飾開始製作後，原則上不接受取消或退款。如需修改或取消，請在付款後 24 小時內聯絡；若尚未開始製作，我會盡力協助。

尺寸更換

如尺寸不合，請在收貨後 7 天內聯絡。商品須保持未穿著、未清洗、無氣味、無污漬，並保留原包裝。更換需視可製作與庫存情況；非商品瑕疵的來回運費由買家承擔。每筆訂單原則上可更換一次。

數位作品

數位商品一旦寄出或可供下載，因檔案已可存取，原則上不接受退款。如收到錯誤、缺漏或無法正常開啟的檔案，請聯絡，我會重新提供正確檔案。

錯誤、瑕疵或配送損傷

請保留作品與全部包裝，並在收貨後 3 天內寄來訂單編號、問題說明、外箱與商品的清楚照片。我確認後會依實際情況安排修復、更換或退款，相關合理運費由我承擔。

未送達、退回與退款時間

若追蹤顯示包裹遺失或長時間未更新，我會先向快遞公司查詢，再提供合適處理。因地址錯誤、拒收、未完成海關或未領件而退回時，原運費不退，重新寄送費由買家承擔。

核准退款後，信用卡款項通常會退回原付款方式；DuitNow 或不支援原路退款的付款方式，可能需要您提供銀行資料，以轉帳方式退回。銀行或付款服務通常仍需要 5–10 個工作天完成入帳。

您的法定權利與聯絡

本政策不限制適用消費者法律所保障的權利。需要協助時，請寄至 lucasloo@kiipt.com，並附上訂單編號與相關照片。

One-of-one originals

Hand-drawn originals are unique works and are generally not cancellable or refundable for change of mind after payment. If the wrong work is sent or it arrives with verifiable delivery damage, I will arrange a repair, suitable alternative or refund as appropriate.

Made-to-order apparel

Once production has started, made-to-order apparel is generally not cancellable or refundable. Contact me within 24 hours of payment for a change or cancellation; if production has not started, I will do my best to help.

Size exchanges

For a size exchange, contact me within 7 days of delivery. The item must be unworn, unwashed, free of odour and marks, and returned with its original packaging. Exchanges depend on production and stock availability. For non-defective items, the buyer covers return and reshipping costs. One exchange is normally allowed per order.

Digital works

Once a digital product has been delivered or made accessible, it is generally non-refundable because the files can already be used. If files are wrong, incomplete or cannot be opened, contact me and I will provide corrected files.

Wrong, defective or damaged orders

Keep the work and all packaging, then email within 3 days of delivery with the order number, a description, and clear photos of the parcel and item. Once I confirm the issue, I will arrange a repair, replacement or refund as appropriate and cover the reasonable related shipping.

Missing, returned and refunded orders

If tracking shows a parcel is lost or has stopped updating for an unusually long time, I will investigate with the courier before offering the appropriate solution. If a parcel is returned because of an incorrect address, refusal, incomplete customs process or failure to collect, the original shipping fee is non-refundable and reshipping is paid by the buyer.

Approved card refunds normally return to the original payment method. For DuitNow or a method that does not support a direct refund, I may ask for your bank details and return the money by bank transfer. Banks and payment providers normally need a further 5–10 business days to post the funds.

Legal rights and contact

This policy does not limit rights provided by applicable consumer law. For help, email lucasloo@kiipt.com with your order number and relevant photos.